Trust & safety
Visible before checkout. Enforced after it.
Trust governs what a seller can do, how money moves, and how moderation responds. Seller tiers, buyer risk, listing scoring, escrow holds, disputes, and payout release all leave a server-side paper trail.
- Money movementEscrowed, released after checks
- ReviewsServer-logged, dispute-traceable
- TiersEarned, revocable
Four guardrails
Trust passports
Every store and product surfaces verification level, SLA, dispute rate, payout readiness, and fulfillment posture.
Escrow control
Buyer funds are held by Henry Onyx first, then move into releasable payout only after delivery and trust checks clear.
Anti-fraud review
Off-platform payment steering, duplicate media, listing velocity spikes, and risky payout patterns route into queue visibility.
Audit trails
Approvals, rejections, payout actions, dispute decisions, and automation sweeps are logged server-side.
Seller trust ladder
Tiers earned through behaviour, not paid for.
- 10-day payout reserve, 5-day auto-release after verified delivery.
Unverified
Up to 8 active listings, strict moderation, no premium high-risk category access, longest payout reserve.
- 7-day payout reserve, 4-day auto-release after verified delivery.
Basic verified
Up to 30 active listings, standard moderation, growth plan economics, featured placement only after clean history.
- 4-day payout reserve, 3-day auto-release after verified delivery.
Trusted seller
Up to 90 active listings, high-risk category access, featured placement eligibility, lighter moderation unless risk spikes.
- 2-day payout reserve, 2-day auto-release after verified delivery.
Premium verified business
Up to 250 active listings, stronger merchandising access, faster payout posture, stronger trust badge treatment.
- 1-day payout reserve, 1-day auto-release after verified delivery.
Henry Onyx verified partner
Partner inventory terms, direct placement controls, lowest payout friction, top trust passport treatment.
Policy surfaces
The standards we hold ourselves to.
Buyer Protection Policy
Henry Onyx receives your payment first, holds it through fulfillment, and can hold the seller's payout when delivery proof is missing or a dispute is open.
Seller Policy
Seller trust tier, listing quality, dispute history, and payout hygiene directly affect posting rights, category access, featured placement, and payout speed.
Listing Standards
Marketplace listings are scored for quality and risk before they move into approval queues.
Prohibited Goods & Services
Counterfeit goods, unsafe products, deceptive services, and content designed to route payments off-platform are not allowed.
Return & Refund Policy
Refund and return outcomes must align with order evidence, payout state, and dispute review.
Dispute Resolution Policy
Disputes open a formal case, pause the affected payout, and are reviewed by our team.
Payout Policy
Seller funds are held until orders clear, then become available to withdraw. Every payout is reviewed and tracked so balances stay accurate.
Seller Verification Policy
Seller verification combines account identity, delivery reliability, dispute history, and staff review into real privilege changes.
Trust & Safety Rules
Marketplace trust combines risk scoring, moderation queues, watchlist behaviors, delivery verification, and communication review.
Referral & Reward Policy
Referral and reward programs must remain abuse-resistant and consistent with trust posture.
Featured Listing Policy
Featured placement is a paid privilege gated by seller trust, listing quality, and operator approval.
Ecosystem trust reinforcement
Studio launch services
Sellers can buy Henry Onyx Studio help for storefront setup, product photography, creative assets, conversion copy, and merchandising refreshes.
Learn seller academy
Seller coaching routes into Learn so onboarding, moderation hygiene, and trust readiness can materially improve seller performance.
Logistics verification
Delivery proof, tracking confidence, and payout-release evidence can route through Henry Onyx Logistics where supported.
HQ operator controls
Moderation, finance, payout review, and trust operations can escalate into Henry Onyx HQ and Workspace operating surfaces.
Shared account continuity
Orders, disputes, seller application state, and marketplace notifications follow the shared Henry Onyx account instead of a competing auth silo.